Skip the suggestion of stopping by the office and instead focus on offering to answer any questions or concerns your customer may have about the bill. The phone call If you still hear radio silence, try calling your contact person, but make sure you know what they want to say beforehand, especially when and how you want to get paid. Hello __, Your name]. I was calling to see when I can stop by the office and pick up my check. OR, Hello __, Your name]. I realized that the payment has not been made yet. Do you have an idea when I can expect payment? Try a new point of contact If you haven’t heard from your customer after a few weeks, another good tactic is to try another point of contact within the company.
Hello __, I hope this email finds you well. As you know, I have been working on [insert project name] for the past few months and invoiced [client name] a few weeks ago. I wonder if he/she is away on business or maybe stuck on another project. I know you guys are busy so I wanted to check in and see if you had any information for me on the best way to go Sao Tome and Principe Email List about getting paid. Thank you in advance for your help, 6. Social shame This is where we will tell you what not to do. Don’t use Twitter or Facebook to air customer complaints. Some may recommend that you tag your customers and exploit them online, but when you stoop to unprofessional behavior,
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it ultimately reflects poorly on both of you (which is the last thing you want). In contrast, when it comes to other freelancers or a tight-knit community of creative professionals, don’t hesitate to warn others about bad clients. 7. Bring out the big guns Some web developers have discussed the benefits of using a CSS kill switch when dealing with customers who outright refuse to pay. This tool essentially works as a CSS failsafe and allows web developers to lock down a website, even if a customer changed passwords or locked it out from the backend. This is a bit of a controversial option, and we suggest making sure your client knows that it is a possible repercussion for non-payment in a clause of the contract. A gentler option than the kill switch is to use maintenance mode.
This will give freelancers some leverage with volatile clients, but it’s not as harsh as blocking a client’s entire website. Unlike the kill switch, maintenance mode is easier to install. But you’ll still need login information and access to your customer’s web page. Again, it should be clearly stated in your contract with. A client that this course of action could be taken after several months of non-payment. It’s important to note that savvy customers on the web can figure. Out how to disable both the kill switch and maintenance mode. So make sure you’re ready for any repercussions and possibly lose any advantage you previously had. be your own advocate In general, as a freelancer, you should work to build strong relationships with clients early on so that money issues like late and non-payment don’t arise.
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But in the event that you have accepted that idiot of a client, don’t be afraid to be your own advocate. This is his business, his time and skills are being used by someone else. It is vital that you have the confidence to stand up for yourself and clearly and professionally communicate that non-payment is not okay. Have you had a problem with a customer payment in the past? Let us know how you handled it in the comments section below. But how you handle client rejection should reflect how you would welcome feedback from your peers: You want to make sure you don’t take things too personally, remember the purpose of the project, and do your best to accept information from all angles. In extreme cases, it may be better to pass the project altogether.
