Support and Collaborative Growth

Support and collaborative growth The launch period is an exciting but delicate time for your client. You need to sharpen your focus to show them how valuable their continued support can be. In light of this, there are some guidelines that you should follow. Because the product is built and has been closely collaborating throughout the iteration process, the customer is already familiar with their new CMS. During this phase the rubber meets the road and you will see how your product performs under pressure. This is where you can start troubleshooting with your customer and find out exactly where they are having difficulty or confusion running the CMS. This is where you can start troubleshooting with your customer and find out exactly where they are having difficulty or confusion running the CMS.

The key to continuing client education is, again, collaboration. During the initial planning stages, it is necessary to share business initiatives, goals and ideas. You should make a list of actionable insights, their key performance indicators (KPIs), and come up with a strategy to measure each one. Much of what can be accomplished with Vatican City B2B List continued support begins here. Development of practical knowledge The first thing you need to do is agree on what metrics to measure. After all, if you’re not measuring your business’s KPIs, then you’re just guessing at the relative success of any endeavor: design, marketing, sales, or otherwise. Determine what could be an accurate measure of your customer’s success.

A Winning Philosophy

These can be things like: general traffic conversion measures Cost per click (CPC) bounce rates After the launch occurs, you can revisit the default KPIs to analyze the results of the launch. Do this in intervals so you can separate long-term trends from short-term aberrations in the data. A good place to start is the weekly reports. From there, you can plan marketing campaigns.  Further integrate other more specific user engagement statistics, and most importantly.  Advise the client on the technical details of interacting with the backend of their new CMS. You may also be interested in: How to use Google Analytics to improve your web design projects. continuing education Often, customer education can take the form of referrals to pre-written (or pre-recorded, in the case of videos) tutorials, or actively supporting the customer as they navigate.


Furthermore, you can provide not only general documentation of the code used for the project, but also specific screenshots and video guides. These additional resources help our customers feel more confident in updating their websites themselves. Post-Launch Services: Live Tutorial Screen Sharing Share screen with clients via Google Hangouts for a live tutorial. Let’s examine the usefulness of each. Screenshots – Usually used in conjunction with a written tutorial, the client can take a systematic step-by-step approach to fixing bugs, updating the CMS, or performing simple tasks such as publishing content. Giving customers access to enhanced tutorials with screenshots allows them to better understand your product and can save you time doing the repair yourself.

Development of Practical Knowledge

Video Tutorials – Consider this a step up from the written tutorial. It’s a visual guide that your customer can follow in whatever task they’re looking to accomplish. It’s just one more layer of support that will save you time and money on labor. While helping the customer gain a greater sense of ownership of their CMS. Live Support When all else fails, a live chat, phone call, or conference between.  A customer and one of the original members of your development team can fix just.  About any problem the customer can’t fix themselves. Not only that, but your development team able to quickly.  Identify and address any bugs within the source code due. Properly Documented Code – As you develop your product, it is absolutely vital that you document your code.

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