Don’t hesitate to hold them as accountable as they hold you. 16. Customers are people too As much as you need to hold customers accountable. There will be times when customers are upset. When they blow up during a meeting. Or when they don’t deliver something on time. It is important to realize that customers are people too and that. They are subject to the same failures that we are. When they seem to be overly negative on an outcome. It may not be a reflection of their work but a reflection of their personal life. When they don’t communicate, it may not be a fault on their part. But rather a sign that something else is distracting them. When it seems like they’re cheating on you with a deadline, maybe there’s someone above them applying the same amount of pressure.
Don’t take everything personally when dealing with your customers. Give them the space, time, and support they may need to deal with other issues in your life that might be affecting your relationship with them. You may also be interested in: Forget the user experience. Start thinking about the customer experience. 17. Drive the bus When your client originally hired you, it was Kuwait Email List probably because they saw you as someone who could lead them to success with their business. His background in design, marketing skills, or development skills were seen as a solution to his problem. They saw you as an expert and trusted you to solve their problem. Once the project begins, you must maintain that position or potentially lose the trust of the client.
Drive the Bus
If you let them start making strategic decisions about. The services you provide, services for which they hired you. You run the risk of becoming just another employee. Worse yet, it allows them to drive the bus and potentially “get into an accident” since they don’t have the experience to make key decisions on the project. 18. Meetings come in threes 20 Insightful Business Lessons My Agency Learned in 2016: Meetings in Groups of Three When thinking about the necessary meetings with the client during a project, it is easy to think that only those that involve the client should be scheduled. However, each meeting is actually divided into three parts: meeting preparation, meeting conduct, and meeting information.
I don’t want to sound too corporate, but a meeting is only as successful as the preparation that goes into it and the follow-up that comes from it. Proper preparation ensures that there is a clear agenda, that all members of the agency team have been briefed on the status of the project, and that all deliverables meet the expected requirements. Proper reporting ensures there are clear next steps, discreet ownership of each, and a deadline for change. Pre-meetings and post-meetings don’t always have to be physical meetings, but the activities involved with each certainly need to be addressed in order for the time you spend with your clients to be effective. Don’t wait to communicate A good agency is one that proactively serves its clients.
Meetings Come in Threes
He always has their best interests in mind and is not afraid to share ideas or opportunities that could help them. If you’re always sitting on the sidelines waiting for something to be requested, what do you expect to happen when someone else makes a suggestion first? The same goes for potential problems. Will you wait until things build up and become a bigger problem, or will you proactively step in and address minor issues before they really affect the relationship? Don’t wait to do anything when it comes to your customers, take charge. 20. Prune to grow It’s easy to get caught up in the “more” of growing a business. What else can you do? How many more people can you hire? Sometimes, however, the best way to grow is to do less. Like many plants, pruning is an essential practice in growing a healthy business.